Troubleshooting Guide: When Ledger Live Is Not Showing Balance

Seeing an incorrect or missing balance in Ledger Live is often a synchronization issue rather than a security concern. Your funds remain safe on the blockchain, and your private keys stay protected on your Ledger device . Follow these steps to resolve the issue.

Step 1: Check Ledger Status and Update the App

First, visit status.ledger.com to see if there are any ongoing service disruptions with Ledger's blockchain explorers. Next, ensure you are running the latest version of Ledger Live, as updates often fix known bugs. Always download from the official website only .

Step 2: Clear the Application Cache

A corrupted cache can cause incorrect balance displays. Navigate to Settings > Help > Clear Cache and confirm . This forces Ledger Live to perform a full resynchronization with the blockchain, which often resolves missing transactions or incorrect balances .

Step 3: Verify Your Secret Recovery Phrase

If you see a $0 balance with no transaction history after re-adding an account, your Ledger device likely holds a different 24-word Secret Recovery Phrase than the one used for the original account . To fix this, restore your Ledger device using the original Secret Recovery Phrase and re-add your accounts.

Step 4: Re-add the Account

Try removing the problematic account and then adding it back. Navigate to Accounts, select the account, and choose the option to remove it (this is safe and does not affect your funds). Then, go to the "Add Account" section and re-add it using your connected Ledger device .

Step 5: Check for Hidden or Disabled Features

Ensure "Discreet Mode" is disabled by clicking the eye icon in the top-right corner. Also, go to Settings > Experimental Features and disable all experimental options, as these can disrupt synchronization .

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